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Customer Experience Management

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The Association's mission is to represent, educate and promote a rapidly growing industry that is comprised of 844,000 restaurant and foodservice outlets employing 11.3 million people.


The CRM-Forum is the pre-eminent independent on-line resource center for CRM professionals working in the business-consumer marketplace. It provides CRM professionals and companies involved in CRM on both the demand and supply side of the industry with a place to keep up-to-date with CRM developments, and to, meet, discuss, and contact each other about CRM-related issues.


As the world’s largest retail trade association, NRF’s mission is to conduct programs and services in research, education, training, information technology, and government affairs to protect and advance the interests of the retail industry.




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