Truth in Savings Mystery Shopping

 

Kinēsis’ truth in savings mystery shop program is designed to evaluate compliance to sections 230.3 and 230.4 of Regulation DD using mystery shoppers. Specifically to evaluate the presence, timing and accuracy of annual percentage yield (APY) quotes.

 

 

Other Compliance Programs

 

Kinēsis’ investment sales mystery shopping program provides clients with detailed information about the investment sales practices, specifically with respect to disclosure and suitability.

 

Kinēsis helps financial institutions self test to evaluate fair-lending compliance through the use of mystery shoppers or post-transaction surveys to test for disparate treatment, overt discrimination and other prohibited lending activities.

 

Kinēsis’ truth in lending mystery shop program evaluates the presence, timing and accuracy of oral and written annual percentage rate (APR) quotes.

 

 

Click here for a blog post describing the positive relationship between compliance and sales effectiveness,:

 

 

“Kinēsis delivers a refreshingly simple and user-friendly web publishing system, backed by a professional and responsive team. The feedback serves as a great training tool and the information has had a great impact on our overall customer service achievements.”

- Kim Piotrowski, Columbia Bank