The Approach
The CEM Concept
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Customer Experience Management

  Our Approach

Kinesis is a research and consulting company which helps companies manage their customer experience by developing and reinforce more profitable service strategies through the intelligent use of customer satisfaction surveys and mystery shopping linked with training and incentive programs.

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Simply put, Customer Experience Management is a profit-based approach to service. Customer Experience Management focuses on using customer interactions to promote and reinforce measurable changes in customer behaviors, leading to greater retention, increased revenue and lower transaction costs.

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