Truth in Lending Mystery Shopping
Kinēsis’ truth in lending mystery shop program evaluates compliance to Regulation Z using mystery shoppers. Specifically to evaluate the presence, timing and accuracy of oral and written annual percentage rate (APR) quotes.
Other Compliance Programs
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Kinēsis’ investment sales mystery shopping program provides clients with detailed information about the investment sales practices, specifically with respect to disclosure and suitability. |
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Our truth in savings mystery shop program is designed to evaluate the presence, timing and accuracy of annual percentage yield (APY) quotes. |
Click here for a blog post describing the positive relationship between compliance and sales effectiveness,:
“Kinēsis delivers a refreshingly simple and user-friendly web publishing system, backed by a professional and responsive team. The feedback serves as a great training tool and the information has had a great impact on our overall customer service achievements.”
- Kim Piotrowski, Columbia Bank