Truth in Lending Mystery Shopping

 

Kinēsis’ truth in lending mystery shop program evaluates compliance to Regulation Z using mystery shoppers. Specifically to evaluate the presence, timing and accuracy of oral and written annual percentage rate (APR) quotes.

 

 

Other Compliance Programs

 

Kinēsis’ investment sales mystery shopping program provides clients with detailed information about the investment sales practices, specifically with respect to disclosure and suitability.

 

Kinēsis helps financial institutions self test to evaluate fair-lending compliance through the use of mystery shoppers or post-transaction surveys to test for disparate treatment, overt discrimination and other prohibited lending activities.

 

Our truth in savings mystery shop program is designed to evaluate the presence, timing and accuracy of annual percentage yield (APY) quotes.

 

 

Click here for a blog post describing the positive relationship between compliance and sales effectiveness,:

 

 

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- Kim Piotrowski, Columbia Bank