Industry Comparison Report


The Industry Comparison Report adds value to our clients’ mystery shopping by comparing the client’s scores on specific criteria to industry norms contained in databases Kinēsis has developed across all our clients. We have data on industry norms for overall ratings of the experience, purchase intent, as well as ratings for tangibles, reliability, responsiveness, assurance, and empathy.





“Kinēsis delivers a refreshingly simple and user-friendly web publishing system, backed by a professional and responsive team. The feedback serves as a great training tool and the information has had a great impact on our overall customer service achievements.”

- Kim Piotrowski, Columbia Bank